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Browse Our Legal Policies Before You Open Your Account

We keep our legal terms clear so you know exactly how your data, your wallet connections via DANA, OVO and GoPay, and your account credentials are handled.

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omo777 Browse Our Legal Policies Before You Open Your Account
DATA AND SECURITY PRACTICE

Check How We Protect Your Information and Account

We built our data practices around what you actually need to know: who sees your information, where it goes, how long we keep it, and what you can do about it. Every policy decision ties back to keeping your account secure while letting you move funds through DANA, OVO or GoPay without unnecessary friction. Here is how we handle six core areas.

Data Collection Scope

We collect only what is operationally required — your name, contact details, device identifiers, and transaction references from your chosen e-wallet. We do not harvest browsing history outside our domain or share raw data with third-party advertisers.

Cookie and Tracking Use

Our site uses session cookies for login persistence and analytics cookies to measure page performance. You can manage cookie preferences from the banner shown on first visit or through your browser settings at any time without affecting core account functions.

Account Security Layers

Each login attempt triggers verification via the registered phone number or email. If you access your account from a new device, an additional one-time code is sent before the session activates, keeping your wallet balance and personal details protected.

Retention and Deletion

Active account data is retained while your account exists. After you request closure, personal identifiers are removed and transaction records are anonymised within the period required by applicable regulation — we outline that timeline in the closure confirmation email.

Your Rights as Account Holder

You can request a machine-readable export of all personal data we hold, correct inaccurate details, withdraw marketing consent, or ask us to erase your profile entirely. Submit any of these through the account dashboard or support email.

Third-Party Data Sharing

We share transaction data with DANA, OVO or GoPay only to the extent needed to complete your deposit or withdrawal. Game session data goes to the respective studio servers during play. No bulk data transfers to external marketing platforms occur.

POLICY CONTACT PATHS

Open a Conversation About Your Legal Concerns

If you have questions about how we process your data, how long we retain account records, or how to exercise your rights regarding personal information, reach us through any of the channels below. Our support team handles policy queries with the same priority as payment or account issues, so you will not be redirected between departments.

Live Chat Tap the chat icon on any page to connect with a support agent who can address data requests, account closure queries, or disputes about policy changes in real time from your mobile or desktop browser.
Email Channel Send a detailed request to our support email address listed in your account settings. We respond to legal and data-related queries within one business day, and complex requests such as full data exports may require additional verification steps.
Account Dashboard Your account settings panel includes a dedicated section for privacy actions — submit data access requests, update consent preferences, or initiate account closure directly without needing to contact an agent first.

Get Answers to Common Legal and Policy Questions

Below are the questions account holders in Indonesia ask us most often about legal terms, data handling, and their rights. If your question is not covered here, use the support channels above.

We collect your full name, email address, phone number, and the device identifiers used during registration. Payment credentials stay with your e-wallet provider — we only receive a transaction reference when you deposit via DANA, OVO or GoPay.

Open your account dashboard, navigate to the privacy section, and select the data export option. We compile a machine-readable file and send it to your registered email. Complex requests may require identity verification before release.

Access depends on local law and is available where regulations in your region permit it. We do not block specific Indonesian cities, but if national or regional rules change, we adjust availability accordingly and notify affected account holders.

Personal identifiers are removed after closure. Transaction records are anonymised within the retention window required by applicable regulation. We confirm the exact timeline in the closure acknowledgement email sent to your registered address.

During an active game session, the studio server receives a session token and your display name — not your full personal details. Providers like Pragmatic Play or PG Soft process gameplay data on their infrastructure under their own privacy terms.

We use session cookies for login and analytics cookies for page performance measurement. You can disable analytics cookies from the consent banner or your browser settings. Disabling session cookies will log you out after each page navigation.

We send a notification to your registered email before any policy update takes effect. The updated terms are published on this page with a revision date. Continued use after the effective date means you accept the new terms.

Yes. Go to account settings, find the communications panel, and toggle marketing consent off. The change applies immediately. You will still receive transactional messages related to deposits, withdrawals, and security alerts.

Authentication happens entirely within the DANA or OVO app — you confirm with your PIN or biometric. We receive only a success reference and the credited amount. No card numbers, PINs, or e-wallet passwords pass through our servers.

Reach our support team via live chat or the dedicated email channel listed in your account settings. State the nature of your concern and we will investigate. If resolution requires escalation, we outline next steps within one business day.